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Rex
Marine Return Policy |
Return
Guidelines:
Please contact
a Rex Marine representative to have a return goods authorization number issued.
Any returned boxes without a return authorization number will not be treated
with priority and will be handled when all other authorized boxes are finished.
All parts must be returned in the original packaging and in the same condition
they were sold. Dirty or damaged parts may not be accepted.
Parts Returned
for Refund:
Any part that is
returned to Rex Marine because of non usage, order mistake, or change of mind
may be subject to a $5.00 or 20% restocking fee (whichever is greater). If Rex
Marine is responsible for the return or error or if the part is defective, this
restocking fee will be waived.
Parts Returned
for Credit:
Some parts may
be eligible for full credit. To avoid a restocking fee the parts can be exchanged
for other parts or a credit can be left on the account to be used at a future
date. This method only waives restocking fees. Applying credit to your account
or exchanging the parts will not waive any reconditioning fees if parts are
damaged or dirty.
Damaged/Dirty
Parts and Packaging:
Any parts returned
damaged or dirty will be subject to a reconditioning fee at the discretion of
Rex Marine. Reconditioning fees will be based on the cost to repair or replace
the part and will be kept to the minimum amount possible. Reconditioning fees
will not be waived for damaged or dirty parts even if Rex Marine is at fault
for the order error. Parts must be in their original packaging and in the same
condition they were sold to you. Improper packaging and handling is a big problem
and care should be taken in return packaging to avoid any damage.
Special
orders/Custom Parts:
Any deposit or
prepayment on any custom parts is not returnable or refundable under any circumstance
once the parts have been ordered. Special ordered parts are not returnable unless
the product manufacturer will accept the product back. Substantial restocking
fees may apply in these situations. They are reviewed on a case by case basis.
Refused
Packages:
If a package is
refused and sent back to Rex Marine, the customer is responsible for the freight
charges and a $20.00 processing fee. Refused packages should be avoided at all
times. If there is a problem which makes a refusal necessary it should be reported
and discussed with a Rex representative in advance of the refusal.
Damaged
Boxes:
Any damages to
your box and/or it's contents from shipping must be reported directly to the
freight carrier. Rex Marine is not responsible for shipping damages.
Warranty
Returns:
Rex Marine does
not warranty products manufactured by other companies. Rex Marine only provides
warranties on products that it manufactures. Any Rex manufactured part must
be sent back to Rex Marine for evaluation to determine it's warranty eligibility.
All products manufactured by others require the approval from their manufacturer
to approve any credit, part replacement, or refund.
Freight
Charges on Returns:
Freight Charges
are the responsibility of the customer returning the part. Product returned
on a freight collect basis will be refused by Rex Marine and sent back to the
sender. If special circumstances apply where Rex Marine is responsible for return
freight this must be approved in advance of the return by a Rex Marine representative.
Normally in these cases the Rex Marine representative will issue a UPS call
tag for the product.
All
Images, Text & Design Components of this website are © 2009 Rex
Marine Corporation
