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Warranty Information

Our Guarantee Covers:

  • The Liner: If it ever leaks we will replace it
  • The Zipper: If it breaks we will replace it (this does NOT include the side pocket zippers, just the zipper at the top of the cooler). Warranty does not include the exterior fabric of the cooler nor damage to straps, etc.

If you are returning your cooler you must include $12 (for shipping back to you) if the cooler is over a year old. We use the honor-system, so we’ll take your word for it either way. So, if you bought your cooler less than a year ago, do not send $12.00 dollars. But, if your cooler is more than a year old, attach $12.00  to cover shipping back to you.

How to Get your Cooler Repaired:

Take a look at the tag sewed on to the side (or in some cases, handle or buckle). Click the picture that matches your tag for the shipping information.

If your cooler leaks or the zipper fails, you will send it back to our factory and we will make the necessary repairs. The address is:

American Outdoors
ATTN: Repairs
3030 E Meadows Blvd
Mesquite, TX 75150

You will need to include the following information on a piece of paper inside the cooler. Your Name, Address, Phone Number, Problem with Cooler, $12 if your cooler is over one year old (If you are paying by check, please make it out to BEI).

Please make sure that your cooler is dry and reasonably clean on the inside. There’s nothing worse than trying to fix a wet cooler.

If you have any questions simply call us.

Same as above...

American Outdoors
ATTN: Repairs
3030 E Meadows Blvd
Mesquite, TX 75150

 

Same as above except ship to...

American Outdoors
ATTN: Repairs
509 North Smith Ave

 Unit 107
Corona, CA 92880

If you are paying by check please make it out to American Outdoors.

 

 

We accept the following credit cards.
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